About ReplyLion
Built for the businesses behind every review
ReplyLion exists for one reason: local businesses should be able to respond to every customer with care, without spending their evenings writing review replies.
Our story
It started with a backlog of unanswered reviews
Small business owners do not ignore reviews because they do not care. They ignore them because the day gets busy, the inbox fills up, and writing the right reply takes longer than it should. By the time there is a quiet moment, the review is a week old and the customer has already made up their mind.
ReplyLion began as a simple experiment: could AI write a reply that sounded like the owner, not a call center? The answer was yes — but only if the owner stayed in control. That principle shaped the product. Every draft is reviewable, every tone is configurable, and nothing posts without a person clicking the button.
Today ReplyLion helps businesses manage thousands of Google reviews. The product has grown, but the goal is the same: give local teams a fast, thoughtful way to show up for their customers online.
Our mission
Help every local business respond to customers with the same care online that they deliver in person.
Where we're going
Deeper reputation insight, better multi-location workflows, and AI that needs less editing every month — without taking control away from owners.
What we believe
Four principles we do not bend
Owner control by default
AI drafts, you decide. Replies only go live after your approval, and auto-post is off unless you turn it on.
Plain language, always
No jargon, no dark patterns. If a policy matters, we explain it in a sentence you can actually use.
Local business first
A café, a clinic, and an agency have different voices. Our job is to make each one sound like itself.
Honest AI
We do not invent facts about your business. The AI uses the context you give it, and you can edit anything.
The team
Small team, direct support
ReplyLion is built by a small, remote-friendly team. When you email support, you are talking to people who work on the product — not an outsourced script.
Product & AI
Prompt quality, tone controls, and the workflows that make replies feel natural.
Engineering & security
Google API integration, encryption, and the reliability of every sync.
Customer success
Onboarding, support, and feedback that turns into product improvements.
Roadmap
What we're working on
We do not publish dates we cannot keep. These are the areas getting attention next.
Multi-location reporting
A clearer roll-up of ratings, reply rate, and issues across every location.
Smarter team workflows
Better approvals, assignment, and notifications for front-desk teams.
Even more specific drafts
Replies that reference the right service, location, and customer detail with less editing.
More ways to request reviews
Additional campaign templates and delivery options beyond email.
Careers
No open roles right now
We are not hiring at the moment, but we keep good conversations on file. If you care about local businesses, clear writing, and thoughtful AI, send a short note to support@replylion.com with the subject "Careers".
Press
Brand and media enquiries
For interviews, product details, or brand assets, email support@replylion.com with "Press" in the subject line. You can download the official logos below.
